For a brand with such high-traffic volume and high-visibility, it was imperative that we start with a reliable foundation. Step one was to evaluate the platform and infrastructure and quickly establish stability. From there, we installed the right tools and applied best practices to ensure uptime and improve overall performance. This allowed us to reimagine the online guest experience and deliver a scalable platform.
A must-have goal was to provide a more flexible commerce platform that allowed them to mature their ticket buying process and unlock new revenue opportunities. We were able to customize their traditional ticketing platform and introduce new ways to sell tickets and new types of products and drive donations.
Georgia Aquarium’s website is often the first experience a guest has with the brand and the vision was to ensure that the magic of the Aquarium starts there. Our design approach allowed guests to be inspired, curious, and compassionate while making it effortless to buy tickets and make contributions. We simultaneously armed the marketing team with more flexibility to tell stories, educate, and impact revenue.
Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and aquatic animals worldwide. It was critical that we create a flexible content tool for the Aquarium team and an accessible source of information for educators, donors, and curious guests. By providing an easy-to-use CMS for sharing eye-opening facts, impactful stories, and effective educational tools, we’re helping create lifelong Georgia Aquarium supporters.
The first step in our roadmap to make Georgia Aquarium the most innovative venue in its space was to give guests contactless ticket purchasing, paperless entry, real-time information, and a new interactive map to help them explore every nook and cranny. The Georgia Aquarium mobile app is a natural extension of the online and onsite experience and a key component of the ever-evolving digital ecosystem. By introducing e-commerce and integrating with the existing ticketing and content management systems, we opened up a new revenue channel for the Aquarium and enhanced the guest experience.
Josh Cherfoli, Georgia Aquarium
The new Aquarium site had to be better at everything. By standing up a Wordpress CMS paired with Pantheon’s high-performance WebOps platform we delivered optimum speed, uptime, and scalability. We familiarized ourselves with Tessitura, an industry-leading ticketing system, and became experts on how to customize it to meet the Aquarium’s needs. We performed integrations that reduced manual management and introduced automation and dynamic pricing so the Aquarium team could be more agile and efficient. Marketing integrations with Salesforce and Iterable have allowed for better email and marketing capabilities and we’ve improved overall direct and organic traffic—generating net new revenue at every opportunity.
Our integrated partnership with Georgia Aquarium has allowed us to become a natural extension of their team—providing dedicated support and enabling ongoing success.
Tailored Ticketing Platform